Refund & Cancellation Policy
Last Updated: June 28, 2026
Welcome to Your Soulmate Sketch. This Refund & Cancellation Policy explains the conditions under which cancellations, refunds, and replacements may be requested for purchases made through https://yoursoulmatesketch.com.
By placing an order on our Website, you agree to this policy.
1. Nature of Our Services
Your Soulmate Sketch provides personalized digital products and services created specifically for each customer based on the information submitted during the ordering process.
Because every order is customized and made specifically for you, different refund rules apply compared to physical products.
2. Order Cancellation
Orders may be cancelled only before work on your personalized soulmate sketch has started.
Once our creative process has begun, the order cannot be cancelled because the service is customized specifically for you.
To request a cancellation, please contact us as soon as possible after placing your order.
3. Refund Policy
Due to the personalized nature of our digital products, all sales are generally final once work has started or the completed digital product has been delivered.
Refunds are not normally available for:
- Change of mind
- Personal expectations
- Belief that the sketch does not match a specific person
- Delays caused by incorrect customer information
- Subjective dissatisfaction with artistic style
4. When a Refund May Be Considered
We may review refund requests in situations such as:
- Duplicate payment for the same order
- Technical issues preventing delivery
- Failure to deliver the purchased product after reasonable attempts
- Incorrect product delivered due to our error
If approved, refunds will be processed using the original payment method whenever possible.
5. Revisions
If your delivered soulmate sketch contains a clear mistake related to the information you submitted, you may contact us for a review.
Where appropriate, we may provide a reasonable correction or replacement at our discretion.
6. Delivery Issues
If you do not receive your digital product:
- Check your Spam or Junk folder.
- Verify that the email address provided during checkout is correct.
- Contact our support team for assistance.
We will make reasonable efforts to ensure successful delivery.
7. Chargebacks
If you experience any issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.
We are committed to resolving genuine concerns fairly and promptly.
8. Processing Time for Approved Refunds
If a refund is approved, it will typically be processed within 5–10 business days, depending on your payment provider or financial institution.
Processing times may vary.
9. Contact Us
If you have any questions regarding this Refund & Cancellation Policy or would like to request assistance, please contact us.
Business Name: Your Soulmate Sketch
Website: https://yoursoulmatesketch.com